Adobe Reader version 8.1.7 and 9.2 released

October 23, 2009

Adobe has released Adobe Reader versions 8.1.7 and 9.2. Grants.gov has tested both versions. An issue was identified for Mac PowerPC when using version 8.1.7. When using Mac PowerPC with version 8.1.7 the following message will display "Adobe Reader quit unexpectedly" and then Adobe Reader suddenly closes the application. This error prevents the user from completing the forms.

No other issues were found and these versions are compatible. If you are currently using a Grants.gov compatible software version it is not necessary to update your software, use of the latest compatible software version is recommended but not necessary. Adobe Reader software updates are released when potential security vulnerabilities are identified. There is limited risk in the usage of Adobe Reader for completion of Grants.gov application packages. To ensure your package is free of viruses, do not accept files from unknown sources.

For more information on compatible software and free downloads visit the Download Software page: http://www.grants.gov/help/download_software.jsp#adobe811

Grants.gov Contact Center now open 24 hours a day

October 14, 2009

Beginning October 19, 2009, the Grants.gov Contact Center will be available 24 hours a day, 7 days a week. The Contact Center provides customer service to the applicant community. The new extended hours will provide applicants support around the clock, ensuring the best possible customer service is received any time it’s needed.

Enhancements System Build - August 2009

Learn about the new functionality and system enhancements effective August 8, 2009

Release Notes

View the Latest Release Notes on the Adobe System, Effective August 5, 2009