Get Help using our Grantor Frequently Asked Questions
Managing Package Templates
How do I create/modify/delete an application package template or my application package requirements?
Please check the Grantor User Guide for instructions.
What information will I need to publish an application package?
For details see the Grantor User Guide.
Can I post earmarked or mandatory grant application packages on Grants.gov?
Yes. You can post any type of application package on Grants.gov. In the case of those packages that have a limited applicant pool or are part of a block or mandatory grant program, you can just post the package on Grants.gov APPLY and not post it on Grants.gov FIND.
What is an Agency Enrollment Code, and who needs one?
Grants.gov has assigned an agency enrollment code to each of the federal grantor agencies as an identifier within the Grants.gov system. This enrollment code links grantor users to their particular grantor agency and enables the grantor agency "Super User" to assign rights and responsibilities to members of their agency. The agency enrollment code is required for grantor registration and is only given to members of a grantor agency responsible for managing opportunities, application review, generating reports and other grantor functions at Grants.gov. This is NOT required for applicants applying for grants.
Assigning Tracking Numbers
I just assigned an agency tracking number to an application. When I clicked on the Continue button, the application was no longer on the screen. What happened to it?
The Assign Tracking Numbers screen only displays applications submitted to your agency that have not yet been assigned a tracking number. You may see a full list of applications submitted to your agency by clicking the View All Applications link.
What happens after my agency assigns a tracking number to a grant application?
The grant applicant will receive email notification stating that a tracking number has been assigned to their grant application.
How does my applicant know a tracking number has been assigned to his/her application?
The applicant will receive email notification that a tracking number has been assigned. An applicant may also obtain the tracking number for their grant application by logging in to the "For Applicants" link and checking the status of their grant application.
What if my agency does not assign tracking numbers?
Assigning tracking numbers is not mandatory and is the choice of the individual agency. If your agency does not assign tracking numbers the application process will not be affected.
Managing Agencies and Agency Users
How do I create/modify agencies?
For more details see the Grantor User Guide.
How many users can I have registered with an agency?
You may register an unlimited number of users with a specific agency.
What roles are available for my agency to assign to users?
When a user is signed up for Grants.gov, they have to ability to log in, but they cannot do anything in the system until you give them a role. The following roles can be assigned to agency users:
- Manage Packages role allows a user to add, modify and delete an application package(s)
- Agency Tracking Number Assigner role allows a user to assign tracking numbers to submitted applications.
- Agency Template Creator role allows a user to manage application package templates.
- Manage Agencies role allows a user to manage agencies.
- View Applications role allows a user to view the applications submitted to your agency.
- Agency Report Viewer role allows a user to view a report or the registration status for an applicant or organization
- Manage Synopses role allows a user to add, modify and delete synopses
- Agency Grant Retriever role allows a user to retrieve applications that were submitted to your agency.
Can I delete users no longer with my agency?
Yes. Check the Grantor User Guide for details.
I am an administrator, why can't I create a new user?
To create a new user you must be assigned the role of Manage Agencies.
Where can I find my agency enrollment code?
You can find your agency enrollment code in your Grants.gov agency profile, by contacting the Agency POC or emailing email@example.com.
I have already downloaded all of my application packages, when will these old applications be removed?
Applications will be removed from the View All Submitted Applications screen 180 days after agencies have downloaded and confirmed successful receipt of the submissions. To clarify, 180 days after an Agency has properly downloaded application submissions and confirmed successful download, the Grants.gov system will delete them and they will no longer be available via the View All Submitted Applications screen.
While the application will no longer be available after 180 days, we will retain a basic submission summary (FON, CFDA, etc.). Submissions received less than 180 days earlier will not be affected.
When will applications be removed from the View All Submitted Applications screen?
Applications will be removed from the View All Submitted Applications screen 180 days after agencies have downloaded and confirmed successful receipt of the submissions.
I am the agency admin, why can't I see the applications published by and submitted to my sub-agencies?
To perform any functions other than managing sub-agency agency users, you will need to create a log-in specifically for that sub-agency.
If you use the Manage Agencies role then you could "Set Agency Level" to the sub-agency. The Manage Agencies role does not have to have a separate login for the sub-agency. This is the only way you can manage the sub-agency users without having a login.
I downloaded my application already, why won't it disappear from the Retrieve Submitted Applications list?
If you have downloaded your application and it is still visible in the list, you may have forgotten to click the Acknowledge Download button. Once the download is complete, clicking on the Acknowledge Download button will change the status of applications. The status is viewable to both the Grantor and Grant communities.