How do I retrieve a forgotten password or username?

Follow the steps below to retrieve a forgotten username and/or password:

I Forgot My Username: To retrieve the information associated with your email address:

  • Go to the Applicant Login page.
  • Click on "I Forgot My Username."
  • Select the radio button for either "I am registered as an Organization AOR" or "I am registered as an Individual."
  • If you are registered as an Organization AOR, enter your email address and DUNS and click the "Submit" button.
  • If you are registered as an Individual, enter just your email address and click the "Submit" button.
  • After clicking the "Submit" button, you will see a message stating "An email was sent to your mailbox."
  • Check the email account used for registration.

I Forgot My Password: To retrieve the password associated with your email address:

  • Go to the Applicant Login page.
  • Click on "I Forgot My Password/Unlock My Account."
  • Enter your username and click the "Submit" button to see your secret question.
  • Once your secret question displays, enter the secret answer and click the "Submit" button.
  • You will now be prompted to enter a new password.
  • Once you enter and confirm a new password, click the "Submit" button. A message stating that your password was reset successfully will appear.

How do I log in after my password expires?

You can change your password by using the "Change My Password" link on the login page. Once your password is successfully changed, you can log in.

Valid Passwords

Creating and maintaining your password:

What are the password requirements for applicants and/or E-Biz POCs?

  • Cannot be the same as the previous six (6) passwords
  • Must contain at least eight (8) characters
  • Must contain at least one (1) number
  • Must contain at least one (1) uppercase letter
  • Must contain one (1) lower case letter.
  • Must contain one (1) special character.

How long are passwords valid?
Passwords are valid for 60 days and will not be valid on the 61st day onward.

System Lockout

For your security, the login system your account will be temporarily locked if it recognizes actions which appear to be a remote attempt to hack into your account:

Why am I being locked out from logging in?
After three (3) consecutive failed attempts at login or submission over a period of five (5) minutes, accounts are locked for 15 minutes.

How do I log in after being locked out?
If you have a username and password, wait 15 minutes before taking any action on the login page. After 15 minutes, your correct username and password will allow you to log in.

If you do not want to wait 15 minutes to unlock your account, you can either click "I Forgot My Password/Unlock My Account" or request a system-generated password.