How do I manage my firewall settings?

Disable Firewall

A firewall is software or hardware that creates a protective barrier between your computer and potentially damaging content on the Internet or network. It is used to guard your computer against malicious users, and also against malicious software such as computer viruses and worms.

  1. You may be behind a firewall and it may be stripping off your cookies before they reach your PC
  2. The firewall will intercept the cookies and prevent them from reaching the server
  3. You will need to contact your IT department to assist with disabling your firewall. It is not recommended that users tamper with their firewall settings without the assistance of IT.
  4. If you do not have an IT department, you can try to verify what type of firewall you have.

Verify Firewall Type

A firewall is software or hardware that creates a protective barrier between your computer and potentially damaging content on the Internet or network. It is used to guard your computer against malicious users, and also against malicious software such as computer viruses and worms.

  1. Go to "Start"
  2. Next go to Control Panel and look for Windows Firewall
  3. If you have the Windows firewall there should be an On/Off selection
  4. If you do not have this firewall you will have to follow the publisher's instructions on how to disable the firewall temporarily.